Privacy Policy Statement
Hopewell Club is operated by Hopewell Real Estate Agency Ltd. It is the policy of Hopewell Club to comply with the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of Hong Kong. Hopewell Club also strive to ensure compliance by our staff with the strictest standards of security and confidentiality.
Hopewell Club safeguards information provided by our members, mobile application (“App”) users, and website users (“User”). With the only exceptions that personal data may be collected in relation to the services of membership application, membership renewal, membership/account maintenance, email registration, club activities and the giving/collection of opinion online, and the IP address of the computer used to visit our website may be recorded, we do not collect any personally identifiable information from User while they use the App and website, and no personal data is collected, unless specified. This information is used only for preparing general statistics on the usage of our App and website.
If personal data is collected through this App or in the process of making enquiries or submitting applications for services provided by different operations within Hopewell Real Estate Agency Ltd. and/or any of its subsidiaries and/or associated companies (the “Group”), users are informed via the Personal Information Collection Statements of such purposes and uses, including the extent of transfer and disclosure and right of access to and correction of the collected data.
We use encrypted data to store and sometimes track information about users in order to provide them with customized information in this App. The information collected by session includes user’s login name and his or her navigation pattern or preferences. This may be done without the users being aware that it is occurring. Generally relevant data are used to estimate audience size, to track users’ progress and number of entries in our promotional activities, to know the frequency of user’s browsing or using of individual services, to measure users’ traffic patterns, and to prioritize the information to be provided to them.
We use cookies across our website (including the App) in order to improve their performance and enhance User’s online experience. Session cookies are used to enable User to move around the site and use essential functions on our websites (including the App), such as maintaining log-in details for the session such that the need to transfer information across the internet may be reduced. We will not collect any personal data from User when the cookies are being used.
The collection of any personal data collected will be subject to our Personal Information Collection Statement. Personal data is stored securely in our system and we will take all practicable steps to ensure that personal data is not kept longer than is necessary for the fulfilment of the purpose (including any directly related purpose) for which the data is or is to be used. Only trained, authorized staff shall have access to the data, and we do not release personal data to parties outside us except as set out in our Personal Information Collection Statements. User has the right to request access to and correction of their personal information in accordance with the procedure set out in our Personal Information Collection Statements.
We may, from time to time, send direct marketing materials promoting products and services to User based on their personal data, but suitable opt-out mechanisms are provided.
We make every effort to protect the privacy of User, but given the nature of the Internet, we cannot guarantee perfect security, especially no information provided over the Internet can be guaranteed to be completely secured.
We use third party content and/or service and/or product providers (the “Third Party Service/Product Providers”) and offers links to third party websites. These Third Party Service/Product Providers may collect personal data from Users and they adhere to their own privacy policies. Our Privacy Policy Statement and Personal Information Collection Statements do not cover third parties.
User who has any questions about our privacy policy and practice can contact us at privacy@hopewellcluster.com or by post to 16/F Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong.
Personal Information Collection Statement
This Personal Information Collection Statement sets out the purposes for which the information provided by you as a User will be used following collection, what you are agreeing to with respect to our use of such information and your rights under the Personal Data (Privacy) Ordinance, Cap 486. This statement may change from time to time, so please check back periodically. When you complete the application form to join our membership and/or services by submitting thereon or each time you log in to this App and website and use its services, you agree to be bound by the statement in force at that time.
Some information provided as shown in this App are provided by third party content and/or service and/or product providers (the “Third Party Service/Product Providers”). This Personal Information Collection Statement does not cover Third Party Service/Product Providers, please refer to those Third Party Service/Product Providers’ Personal Information Collection Statement for use and collection of personal data.
Collection of Data
User may be asked to provide with personally-identifiable information such as name, contact number and email address. This is necessary to provide User the various services and activities offered on this App and website. You, as a User, are not obliged to supply the data, but if you do not, the services and activities will be unavailable. IP address of the computer used to visit our website may be recorded.
When users register for this App, some preference questions will be asked from them. The information collected is to better prioritise the information to be made available to users through this App according to their preferences. Such information may also be used for preparing general statistics on the usage of this App.
At the time when users using the “Contactless Parking” Service, users may be asked to edit or provide with personally identifiable information, such as telephone number, octopus card number/credit card number, and car plate number. This is necessary for us to collect such information for providing the selected services offered on this App. Users are not obliged to supply the data there but if they do not, the selected services cannot be provided via this App.
If you are under the age of 18, you shall have your parent’s or guardian’s consent before you provide your personal data to us.
Purpose and Use of Data
Information collected is used for the followings:
providing the services and information relating to such services to you including any renewal or recurrent services thereof;
monitoring use of the App and website to help its further development;
compiling aggregate statistics about our users to analyse App and website usage, for maintaining and developing the App and for improving our services;
collecting data for identity verification and record and maintaining contact lists for correspondence;
operating internal control, resolving disputes, troubleshooting problems and enforcing terms of use;
creating accounts for User who intends to register with the services offered on this App and website and maintaining such accounts;
registering membership for User who intends to join Hopewell Club and maintenance of the membership;
identifying and verifying identity and/or eligibility of the User who uses/used and/or applies/applied for the services offered on our App and website and/or by Hopewell Club;
researches and/or analysis by Hopewell Club and/or participating Hopewell Mall and/or Hopewell Real Estate Agency Ltd. and/or any of its subsidiaries and/or associated companies (“the Group”);
meeting any requirements to make disclosure under any applicable law;
any other purpose which an applicant or member may from time to time agree;
communicating with User in respect of matters related to or arising from the use of the services offered on this App and website and/or by Hopewell Club;
providing information related to Hopewell Club including the products, facilities, services and other privileges, benefits and other advantages from time to time offered by the Group or Third Party Service Providers to User and rallying and arranging for the same to be provided (see also Use of Information in Direct Marketing) ;
evaluating and improving the facilities, services and/or products offered by Hopewell Club and/or Hopewell Mall;
facilitating communications between User and Hopewell Club and encouraging feed-back from User on their needs and expectations of facilities, services and/or products offered by Hopewell Club and/or Hopewell Mall;
in order to determine the User’s eligibility to any products, facilities, services and other privileges, benefits and other advantages offered by Hopewell Club and Hopewell Mall and consider what may best suit User’s needs, comparing User’s personal information with all personal information concerning User previously provided to the Group;
Use of Information in Direct Marketing
We intend to use all information provided by you as a user including your name, contact details and all other information which may assist us to understand the goods and services which you might be interested in, for delivering the aforesaid information and conducting direct marketing including products, services, advice and subjects in relation to the followings: Hong Kong and worldwide properties including residential, offices, commercial and industrial buildings, shops, hotels, shopping malls and the events therein, theme park and observatory deck, property management, construction, insurance, financial services, telecommunication, information technology, transport infrastructure operations and management, port business, transport and logistics, waste management, educational, recruitment, reward/loyalty/privilege programmes, corporate social responsibility activities, charitable and non-profitable causes. We also intend to, and in this regard you consent to, transfer and provide the above mentioned information to the subsidiary and/or associated companies of the Group and the Third Party Service/ Product Providers through whom the Group's and / or third party’s products, facilities, services, privileges, benefits or advantages are provided inside and outside Hong Kong for the said purpose. We may not so use or provide the said information unless we have received your consent. Your consent may be communicated to us without charge at the time when you provide such information through our website or by writing to us.
Transfer of Data
Members' personal data will be kept confidential but we may transfer or disclose such personal data to our contractors under a duty of confidentiality to us who provide administrative, telecommunications, computer, data processing or other services to us in connection with management, operation and maintenance of the system with the purpose of personal data collection.
User information will not generally be disclosed or transferred to any other party in a form that would identify them except as follows:
If it is necessary to allow Third Party Service/Product Providers to offer and provide the third party services (“Third Party Services”) chosen by a user in this App and for purposes directly relating thereto.
In the case of payment default or payment dispute, if it is necessary for Hopewell Club to pass your personal data to the relevant third party including but not limited to debt collection agencies or our Group’s legal representatives, any Third Party Services/Products Providers or any third party involved in a corporate business transaction with our Group for the purpose of debt recovery or verifying the disputed amount.
If it is necessary to transfer your personal data to comply with any guideline or guidance of any local or foreign legal, regulatory, tax, government, law enforcement or other authorities.
We may also transfer/exchange/disclose your personal data to or with companies within the Group for internal statistical research and/or analysis.
As required or permitted by law.
These parties may have places of business outside Hong Kong, so information may be transferred out of Hong Kong. By subscribing to this App or by logging-in, users agree to transfer information to these parties outside Hong Kong when needed. These parties have their own privacy policies and the Group has no control over their use of information, so the Group is not liable for their use of information.
Please also see our Privacy Policy Statement which sets out our general privacy policy and practices in respect of our collection, holding and use of your information.
Use of Cookies
We use cookies across our websites in order to improve their performance and enhance User's online experience. Session cookies are used to enable User to move around the site and use essential functions on our websites, such as maintaining log-in details for the session such that the need to transfer information across the internet may be reduced. We will not collect any personal data from User when the cookies are being used.
Access to data
You have the right to request access to and correction of your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap.486). Any data access request or data correction request may be made at privacy@hopewellcluster.com or by post to 16/F Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong.
If there is any inconsistency or conflict between the English and Chinese version, the English version shall prevail.
We will share with you the latest information about Hopewell Mall and Hopewell Club which might interest you. Should you not wish to receive direct marketing material and/or information from Hopewell Club, you may exercise your opt-out right by notifying us in writing to our office situated at 16/F Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong, or by email to info@hopewellclub.com.
Please be assured that even if you have chosen not to receive our direct marketing materials, we shall continue to honour your membership and you will continue to enjoy the benefits conferred accordingly thereunder. You can still learn of our offers on our website or notices at the various venues under the Group.