Terms & Conditions

Hopewell Club Integrated Membership Program

Terms and Conditions

Definitions

Unless otherwise specified, the following terms shall have the following meanings in these Terms and Conditions:

1. “Hopewell” means Hopewell Real Estate Agency Limited.
2. “Participating Malls” means the shopping malls & properties under Hopewell that are participating in the Hopewell Club, including Wan Chai Hopewell Hotel (for designated F&B outlets only), Hopewell Mall, QRE Plaza, Wu Chung House (Retail Portion), GARDENEast (Retail Portion), 163 QRE and Tsuen Wan Panda Place.
3. “Hopewell Club” means the Hopewell Club Integrated Membership Program, an integrated membership program covering the Participating Malls. Hopewell has the right to change the Participating Malls at any time without prior notice.
4. “points” means points registered for electronic spending under the Hopewell Club. 1 point is earned for every HK$1 spent. Members can register their points through the Hopewell Club mobile application by uploading receipts or through the Customer Service Centres of the Participating Malls where they have made purchases.
5. “Accumulated Spending” means the total amount of all transactions successfully registered and accumulated by a member with the Hopewell Club during the term of the membership.
“Biometric Authentication” Function
1. Your use of the “biometric authentication” function in the Hopewell Club mobile application (hereinafter referred to as the “Mobile App”) is governed by these Terms and Conditions. These Terms and Conditions will be deemed accepted when you register and activate the “biometric authentication” function in the Mobile App via a mobile phone or another mobile device (hereinafter referred to as the “Designated Device”). If you do not accept these Terms and Conditions, please do not register for the use of the “biometric authentication” function in the Mobile App through any Designated Device.
2. When you enable the “biometric authentication” function in the Mobile App, it uses the fingerprint or facial map stored on the Designated Device (if applicable) instead of the account password to authenticate your identity. The Mobile App is connected to the biometric identification sensors on the Designated Device for authentication and Hopewell Club does not collect and store your biometrics in any event.
3. You should ensure that only your own biometric credentials are stored on the Designated Device, and that only your own biometrics are used with the “biometric authentication” function. Notwithstanding this term, if you store any other person’s biometrics on the Designated Device, you agree that the other person can enter and use your Hopewell Club account with his/her biometrics, including but not limited to redemption of rewards and use of points.
4. If you have identical twins or siblings who resemble you and are going through puberty or experiencing facial changes that are expected to alter, please refrain from using facial recognition for authentication purposes.
5. The “biometric authentication” function in your Designated Device and the biometric identification sensors are provided and operated by third-party vendors. Hopewell Club does not operate or manipulate the “biometric authentication” function and biometric identification sensors. Hopewell Club is not responsible for any issues, including but not limited to the technology and service quality of the “biometric authentication” function. If you have any enquiries, comments or complaints, please contact your Designated Device provider.
6. Hopewell Club reserves the right to modify or terminate the “biometric authentication” function in the Mobile App or amend these Terms and Conditions at any time without further notice. In case of any dispute, Hopewell and the Participating Malls will retain the final decision.
Hopewell Club Membership
1. Customers are required to enter the mandatory information and SMS verification codes into their Mobile Apps, then they can register as members of the Hopewell Club.
2. The Mobile App only supports iOS version 13 or above and Android version 9.0 or above.
3. The registered name of a member must correspond with that on his/her Hong Kong Identity Card or any other identification document as well as that on the electronic spending receipt. Hopewell reserves the right to require an applicant to present his/her Hong Kong Identity Card or any other identification documents for verification. Failure by an applicant to provide any relevant information or documents, or provision of incorrect, false or misleading information or documents by the applicant may result in delay in the application process, rejection of an application or termination of membership.
4. Members must register with their mobile phone numbers that are correct, valid, actually owned by themselves and from Hong Kong, Mainland China, Macau or Taiwan to receive the SMS verification code (Note: the SMS verification code will only be sent to the mobile phone number registered by the member. If a member initiates the SMS redirection service, the SMS verification code will only be sent to the mobile phone number registered by the member instead of another phone number assigned by the member’s SMS). No virtual phone number will be accepted to register the account. If a member forgets his/her password, the system will send the SMS verification code to the mobile phone number registered by the member for password retrieval.
5. Each member can only use one mobile phone number to register for an account. All repeated telephone number registrations or multiple accounts owned by one person will not be accepted, and Hopewell and the Participating Malls have the absolute right to immediately suspend or terminate the member’s account and to immediately cancel the eligibility for all points and any reward redemption without further notice.
6. If a member changes his/her mobile phone number, he/she must update his/her Hopewell Club membership with the new mobile phone number at one of the Customer Service Centres of the Participating Malls as soon as possible. A SMS verification code will be sent to the new mobile phone number and the member needs to present the code to our staff accordingly.
7. If any member is found to be registered using a mobile phone number that is not actually owned by him/her or using the Hopewell Club membership, Hopewell and the Participating Malls have the right to suspend or terminate the member’s account and cancel the eligibility for unused points and unclaimed rewards without further notice.
8. Hopewell and the Participating Malls will not be responsible for any loss caused by the failure of the members to notify Hopewell and the Participating Malls of any third parties using their Mobile Apps and/or the changes of mobile phone numbers due to the loss of mobile phones.
9. Members are required to provide updated contact details, including correct and effective email addresses, to facilitate the receipt of members’ notices and marketing materials.
10. Hopewell and the Participating Malls are not responsible for any unsuccessful transmission of SMS messages, push notifications or emails.
11. Members must ensure that the membership registration information provided is true, correct, complete, not misleading and deceptive.
12. Upon successful registration as a member of the Hopewell Club, customers are entitled to a welcome reward (if applicable), and each customer is entitled once only. Both Hopewell and the Participating Malls will determine whether a customer is eligible for such welcome reward based on his/her transaction record maintained with Hopewell Club.
13. Hopewell and the Participating Malls have the right to decide whether a member’s membership is valid and to retain the right to withdraw such welcome rewards without further notice.
14. Membership and points can only be used by members himself/herself and cannot be transferred to others.
15. Upon updating the personal data or point records, members must verify their points and all other information and confirm that they are correct. All membership information, points and redemption records are based on the records maintained by Hopewell and the Participating Malls.
16. Members are required to keep their membership numbers, membership passwords, email addresses and mobile authentication codes in good faith. If any person (including any third party whether or not authorized by a member) uses his or her membership account, such member shall be fully liable.
17. The staff of Hopewell and the Participating Malls have the right to request members to present their identification documents to verify members’ information.
18. If any member is found to have inappropriate behaviors of deceiving the account of another, registered the membership in bad faith or used the membership benefits inappropriately, Hopewell and the Participating Malls have the right to freeze or terminate the membership of such persons at any time without further notice and reserve the right to pursue legal actions.
19. A member may apply to delete his/her account through the following methods, whose application will be processed within 30 working days:
  1. Visit one of the Customer Service Centres of the Participating Malls in person, details of which are as follows:
    1. Hopewell Cluster
      Including Wan Chai Hopewell Mall , QRE Plaza, Wu Chung House (Retail Portion), GARDENEast (Retail Portion) & 163 QRE
      Customer Service Centre Location: 3/F, Hopewell Mall
      Opening Hours: Mon-Sun 10:00 a.m. to 10:00 p.m.
      Enquiry Hotline: 2527 7292
    2. Tsuen Wan Panda Place
      Customer Service Centre Location: G/F, Panda Place
      Opening Hours: Mon-Sun 09:00 a.m. to 05:00 p.m.
      Enquiry Hotline:3114 0000; or
  2. By email to info@hopewellclub.com.hk or by mail to the Marketing and Promotions Department of Hopewell at 6/F, Hopewell Centre, No. 183 Queen’s Road East, Wan Chai, Hong Kong (e-mail or postal content must include membership number, the member’s name, registered mobile phone number and e-mail for audit purposes); or
  3. Self-deletion of accounts through the Mobile App.
20. After the deletion of account, all unused points and unclaimed rewards in the account will be cancelled in full without further notice and cannot be retrieved.
Admission Requirements
1. The Hopewell Club membership is divided into two tiers – HC members and HC Gold members. Each member can only join one membership at one point in time.
2. Hopewell and the Participating Malls have the right to change the eligibility and criteria of the membership at any time and have the absolute and final authority to determine whether the applicant meets the eligibility and criteria for such membership.
3. HC member
  1. Any person who is 11 years of age or above (other than a person specified in term 4.6) may apply for a HC membership free of charge and, if such person is under 18 years of age, he/she must first obtain the consent of his/her parent, guardian or other persons as required by applicable laws, rules and regulations. For the avoidance of doubt, applications from non-natural persons such as companies and/or business entities are automatically rejected and will not be processed. Applicants whose memberships are terminated by Hopewell and the Participating Malls due to any reason cannot re-apply for Hopewell Club membership.
  2. If a HC member is successfully upgraded to a HC Gold member during the prevailing membership year, his/her latest annual membership validity period will be recalculated and effective from the date of change.
  3. The membership of a HC member is perpetual unless these Terms and Conditions are terminated.
4. HC Gold member
  1. HC members who have Accumulated Spending of HK$3,000 in a day or Accumulated Spending of HK$5,000 in a month are eligible to upgrade to HC Gold member status.
  2. The membership of a HC Gold member is valid for one year unless these Terms and Conditions are terminated.
  3. The membership will be extended for one year (which may only be extended once a year) if the Accumulated Spending of HC Gold member during the prevailing annual membership validity period reaches HKS10,000 or above, otherwise it will be downgraded to HC membership.
5. Hopewell and the Participating Malls have the absolute right to determine whether a member is abusing the membership interests of Hopewell Club, breaching the Terms and Conditions, or making misrepresentation to Hopewell and the Participating Malls, and are entitled to terminate the membership of the member and/or cancel the points earned/accumulated by the member, and reserve the right to pursue legal actions.
Point Registration
1. Members can earn 1 point for every HK$1 spent by electronic payment at the Participating Malls.
2. Eligible electronic payments are limited to credit cards, EPS, debit cards, Apple Pay, BoC Pay, Google Pay, PayMe, Samsung Pay, UnionPay Mobile QuickPass, UnionPay QR Code, WeChat Pay, Alipay and other stored value facilities under the regulatory supervision of the “Payment Systems and Stored Value Facilities Ordinance” (Cap. 584) (including but not limited to Octopus, Octopus Wallet, Tap & Go and TNG Wallet).
3. The cap for point registration per member account per day is 100,000 points based on the invoice date stated on the machine-printed receipts.
4. Members must register points within 7 days of the invoice date stated on the machine-printed receipts; expired receipts will not be accepted for point registration.
5. If a member receives a reward in the nature of points, including from new member registration, HC Gold member upgrade or a qualified transaction through special, promotional or other special activities, events, equipment or procedures at the sole discretion of Hopewell and the Participating Malls, member survey or friends referral program, these points will not be counted towards the daily cap for point registration.
6. Details of the validity period of registration and redemption of the points are as follows:
  1. Members must redeem the points accumulated from 1 January to 31 December of the prevailing calendar year on or before 31 January of the following year. Otherwise, the accumulated points for that period will be automatically expired starting from 1 February of the following year at midnight (00:00).
Earning Points
1. Through the Mobile App
  1. Members can register points through the “Upload Receipt” function by uploading the merchant’s machine-printed receipts and the corresponding physical electronic payment slips or digital images of such.
  2. There is no minimum spending requirement. Any amount under HK$1 will not be counted.
  3. Submissions will be reviewed by Hopewell and the Participating Malls within 7 working days; members should keep the original receipts and the corresponding electronic payment slips in case they are required for verification. Points will be added to a member’s account automatically after approval, and a status update will be sent by push notification to the member’s Mobile App; Members should ensure the notification functions are enabled for their Mobile Apps. Members can also check the status of their requests under “Points Balance” in their Mobile Apps (listed according to spending dates).
  4. Using the “Upload Receipt” function through the Mobile App, the maximum spending amount valid for each receipt uploaded is HK$10,000. If the amount is over HK$10,000, points beyond the HK$10,000 ceiling will be forfeited and will not be re-issued. To redeem the full amount of qualified points for spending over HK$10,000, members must register points in person at the Customer Service Centre of the Participating Mall where the spending was made.
  5. Each member can register up to 100,000 points per day, and any spending exceeding this limit will not be counted.
  6. Members can upload three sets of merchant’s machine-printed receipts and corresponding electronic payment slips at a time. Submissions where the merchant’s machine-printed receipts or the electronic payment slips are missing, inconsistent or duplicated will not be accepted.
  7. Using the “Upload Receipt” function, members are required to correctly enter their spending information, including the Participating Mall where the spending was made, and accurately input electronic spending amount to one decimal place. If the member enters this information incorrectly or incompletely, the submission will be rejected and he/she will have to re-submit it within 7 days of the invoice date stated on the machine-printed receipt, which will not be processed out of the time limit.
  8. Members should ensure their mobile networks are stable while uploading the images of the merchant’s machine-printed receipts and electronic payment slips. To ensure smooth audit procedures, the images of the merchant’s machine-printed receipts and electronic payment slips must be clear and complete. Hopewell and the Participating Malls take no responsibility for an unsuccessful upload of the merchant’s machine-printed receipts and electronic payment slips in case of an unstable mobile network.
  9. If members fail to register points on their own, re-registration could be made with the original copies of the merchant’s machine-printed receipts and the corresponding electronic payment slips. If no original copy of the relevant slips can be provided, Hopewell and the Participating Malls will not accept applications for audit or claim of missing points.
2. At the Customer Service Centre of the Participating Mall where the spending was made
  1. Members are required to present their e-membership cards (i.e. QR codes) through their Mobile Apps or provide their registered mobile phone numbers with the original copies of the merchants’ machine-printed receipts and corresponding electronic payment slips (which must show the payment made by the member) to register the points in the Customer Service Centre of a Participating Mall at the designated time.
  2. Staff of Hopewell shall have the right to request a member to show his/her payment settlement such as credit card, EPS card, debit card, Apple Pay interface, BoC Pay interface, GooglePay interface, PayMe interface, Samsung Pay interface, UnionPay Mobile QuickPass interface, UnionPay QR Code interface, WeChat Pay interface, Alipay interface and other stored value facilities under the supervision of the “Payment Systems and Stored Value Facilities Ordinance” (Cap. 584) (including but not limited to Octopus, Octopus Wallet, Tap & Go and TNG Wallet) for verification and confirmation of the related transaction information.
  3. Each member can only provide three sets of receipts for point registration each time. For remaining receipts, the member needs to queue up again for the next point registration process and cannot combine the remaining receipts with previously provided receipts for point registration.
3. Hopewell and the Participating Malls reserve the right to reject any point registration from members with disqualified receipts, including but not limited to those with unclear photos uploaded, duplicated and/or missing receipt numbers, those of transactions paid by cash, handwritten receipts, receipts which exceeded 7 days or more from the date of transaction, those with no payment method stated, missing total amount of cash coupons used, no net transaction amount stated and/or over the daily cap for point registration. Hopewell and the Participating Malls reserve the right of final decision in case of any dispute.
4. All uploaded receipts and payment slips will be used for point registration, verification and internal audit only, and the aforesaid information will be retained for twelve months following the account’s deletion.
5. Point registration accepts the receipts from purchasing designated festive food coupons (only limited to mooncake (including ice cream mooncake), Chinese New Year pudding, rice dumpling and Chinese preserved sausage coupons). Receipts from using these designated festive food coupons and the following purchases are not eligible for point registration: Apple Store; travel agencies and cross-border buses; property agencies; elderly homes; medical and dental/clinic services; carparks; purchase of parking cards; online prepaid deposit slips; kiosks; exhibition venues (this merchant list is subject to change from time to time without prior notice. For details, please contact the staff of Customer Service Centres of the Participating Malls); tenancies in office buildings; hotels; banking services; insurance premiums; money exchange shops; purchase or topping up of Octopus; any value-added services or payment; mail, fax, email or phone orders; online shopping; self-pickup consumptions without the presentation of the merchant’s machine-printed receipts; any telecommunication fees; calling card fees; ticket sales services (e.g. Participating Mall events or concert tickets); trade-in transactions; purchase or use of gift cards, gift vouchers, cash coupons, e-coupons, gift cards, membership cards (except for membership cards of Jumpin Gym U.S.A.), point cards, discount cards or value-added cards, shoe coupons, soup coupons, drink coupons, food coupons, cake cards and wedding coupons (including but not limited to western cake cards, Chinese bridal cake cards, wedding vouchers and wedding coupons); purchase of gold grains, bars or deposits for gold saving club; payments settled by cash; payments with handwritten, reprinted or photocopied receipts and payment slips; cancelled or returned transactions; or other non-eligible transactions.
6. The amount for point registration is determined by the final payment amount, which is the amount shown in the corresponding electronic payment slips (deducted amounts from discounts, use of cash coupons, gift cards, membership cards, discount coupons or discount codes are not available for point registration).
7. For installment payment, the full amount listed on the merchant's machine-printed receipt will be counted towards point registration.
8. Deposit payment and balance payment are both calculated based on the amount shown in the corresponding merchant’s machine-printed receipts.
9. Deposit slips for online payment or all transactions without presentation of the merchant’s machine-printed receipts are not available for point registration.
10. Split payment receipts will not be accepted. Payment receipts from the same shop cannot be split into different receipts or payment slips for points or reward redemption. Therefore, the payment amount on the machine-printed receipts and corresponding electronic payment slips must be the same.
11. Each receipt and corresponding payment slip can only be used for point registration once and, unless specifically stated, cannot be used in conjunction with other offers and promotions, except free parking.
12. If a member wants to cancel a purchase that has been used to redeem points and get a refund, the member must first return the earned points at the Customer Service Centre of the Participating Mall where the spending was made before getting a refund from the merchant. If a member is found using receipts that have earned points to get a refund, Hopewell and the Participating Malls have the right to deduct corresponding points from the member’s account. Members are also required to return redeemed rewards or gifts, or to pay the appropriate fee for any activity joined as a reward (with that sum to be determined by Hopewell and the Participating Malls).
13. Hopewell Club membership and points registered are for the sole use of the member and cannot be transferred to others. Receipts which do not belong to the member cannot be registered for points.
14. The name shown on the payment slip must be the same as the registered member’s name. Staff of the Participating Malls shall have the right to ask a member to present documents to verify his/her identity to confirm a transaction, including valid identification documents and the original payment receipt or transaction record matching the payment settlement of their credit card, EPS, debit card, Apple Pay, BoC Pay, Google Pay, PayMe, Samsung Pay, UnionPay Mobile QuickPass, UnionPay QR Code, WeChat Pay, Alipay or other stored value facilities under the supervision of the “Payment Systems and Stored Value Facilities Ordinance” (Cap. 584) (including but not limited to Octopus, Octopus Wallet, Tap & Go and TNG Wallet).
15. For the benefit of the members and customers, staff of the Participating Malls shall have the right to request the original merchant's machine printed receipts and corresponding electronic payment slips from members for internal verification, and to record these by photographing, photo-copying and recording any relevant details. If the member refuses to present the original receipts, staff of the Participating Malls shall have the right to reject his/her point registration request. In case of disputes, Hopewell and the Participating Malls reserve the right of final decision.
16. Members can check their latest point balances on their Mobile Apps. All point records in the Hopewell Club system should prevail, and are final and conclusive. Any claim of missing points after the transaction will not be accepted. In the event of technical issues or any abnormal incidents that prevent the retrieval of information of a member’s point balance from the system, Hopewell and the Participating Malls will not bear any responsibility for any loss or damage.
17. Points shall have no cash value and cannot be exchanged for cash. Points cannot be sold, bought, transferred or moved to other accounts.
18. For the sake of fairness, staff of Hopewell and the Participating Malls who are members of the membership program are not eligible to register points or redeem gifts from Hopewell and the Participating Malls that they work for.
19. Staff from any participating merchants cannot register points or redeem gifts on behalf of customers. Hopewell and the Participating Malls reserve the right to reject such point registration requests.
20. Hopewell Club shall have the right to cancel or deduct points that are granted to any member by error without prior notice. If the member has used the wrongly granted points, Hopewell and the Participating Malls shall have the right to lodge a claim for compensation for any losses suffered by Hopewell and the Participating Malls and reserve the right to seek all remedies available at law. The individual in question shall have no right to object to such an arrangement.
21. Hopewell and the Participating Malls will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception or blocking by third party applications that cause the delay, loss, mistake or corruption of an information transfer.
22. If a member breaches any of these Terms and Conditions, including but not limited to the use of fake receipts, misappropriation of the consumption receipts of others, or registration of points and/or redemption of gifts in any dishonest way, or registration of points and/or redemption of gifts with transactions made by customers by shop staff, or causing hurt, slander, insult or damage to Hopewell and/or its staff in the physical, oral, written form or any other forms, or doing acts in harm and/or in violation of the interests of Hopewell and the Participating Malls, or if Hopewell and the Participating Malls have reasonable grounds to believe that these Terms and Conditions have been breached. Hopewell and the Participating Malls are entitled to immediately suspend or terminate the eligibility of such member, and would cancel the eligibility to all points and redemption of any reward. Hopewell and the Participating Malls are also entitled to recover all claimed rewards from such person(s), and lodge a claim for compensation for any losses suffered by the Participating Malls arising from this breach and reserve the right to seek all remedies available at law. Hopewell and the Participating Malls will not accept any suspended or terminated membership’s registered mobile phone number to register with Hopewell Club membership again.
23. If a member passes away, Hopewell and the Participating Malls would, upon notification thereof, immediately terminate the account of such member and clear his/her personal information. No individual shall succeed, borrow, gift or steal the membership, point balance, gift balance and rewards stored in such membership account of the deceased member.
24. In case of disputes related to point registration, Hopewell and the Participating Malls, participating merchants and suppliers reserve the right of final decision.
Reward Redemption and Merchant Privileges
1. Members can redeem desired rewards with the points and fees (if applicable) needed on Hopewell Club Mobile App. Upon confirmation, the corresponding points and fees (if applicable) will be deducted instantly from the members’ accounts. No cancellation or point refund is allowed.
2. Members are required to collect or use the redeemed rewards at the designated location or participating merchants within the designated period in person. Otherwise, the rewards will be forfeited automatically, with no refund of rewards, points or the paid dollars.
3. To use a designated reward or merchant’s e-coupon in exchange for physical gifts or discounts at the participating merchants or respective merchants, a member must open the Mobile App’s in-app scanner and scan the QR code provided by the participating merchants or respective merchants, in order to confirm that the reward is used/collected.
4. Members must present the designated QR code in their Hopewell Club Mobile App for staff at the Customer Service Centres of the Participating Malls or event venues for gift redemption/event admission.
5. Applicable to rewards redemption with online payment for the special price:
  1. Members must reach 18 years of age or must obtain consent from parent(s) or legal guardian(s) for members below the age of 18, who by accepting these Terms and Conditions shall agree to take responsibility for their actions and any charges associated with their use of the Mobile Apps and/or redemption.
  2. To confirm the redemption, depending on which payment method the member opts for, he/she may need to provide Hopewell with his/her complete, accurate and true credit card details. The member accepts that all redemptions placed under him/her are his/her sole responsibility.
  3. Hopewell and the Participating Malls, and the participating merchants/suppliers will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception, blocking by third party applications, incomplete/inaccurate/missing information provided by customers that cause the delay, loss, mistake or corruption of an information transfer, which caused the failure of completion of the order/transaction, failure of delivery of the confirmation email for pick-up verification or other issues relating to the order/transaction.
  4. Members are required to register their eligible credit cards of Visa or Mastercard (hereinafter referred to as the “Eligible Credit Cards”) in the “Payment Method” for online payment. The registration will also be applicable to the Touchless Parking Service. Members are required to select any registered Eligible Credit Card for online payment in each redemption. Members can remove any registered Eligible Credit Card in the “Payment Method” anytime.
  5. After the selection of an Eligible Credit Card, follow the onscreen instructions to input the membership password and click “Confirm”, then complete the redemption as instructed. Members are required to review and confirm that all redemption information, including the points and special price required, collection and payment details, is true, accurate and complete before clicking “Confirm”.
  6. The special price shall be displayed in Hong Kong Dollars. Points and the special price required may vary. Confirmation of the redemption means members accept the points and special price required which are displayed upon redemption.
  7. All redemptions must be paid in advance through the system payment gateway. No other payment method will be accepted, such as cash, or credit card payment made upon collection at the pick-up location. Upon confirmation, the corresponding points and special price will be deducted instantly from the member’s accounts and Eligible Credit Card. No change or cancellation is allowed. No refund (whether in whole or in part) will be tendered to the members by the participating merchants/suppliers.
6. Unless otherwise specified, all redemptions are not eligible for any promotion, rewards or redemption activities of the Participating Malls, including rewards redemption (except for free parking offer redemption and other offers specified).
7. Visa and Mastercard are accepted for online payment. Hopewell reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. All payments shall be processed by third party payment service provider(s). Members agree that credit card/payment information will be stored with third party payment service provider(s) upon confirmation of order information and payment.
8. A member must ensure that sufficient credit is on the credit card or any related wallet to fulfill payment of an order. All amounts should be paid immediately. Hopewell and the Participating Malls, and the participating merchants/suppliers will not bear any responsibility in any case of failure of an order placement caused by insufficient funds.
9. Points will be deducted from a member’s account once the redemption is confirmed, and such redemption cannot be altered or cancelled. A gift redemption request will be rejected if the point balance is insufficient or such request is not accepted by Hopewell and the Participating Malls.
10. Members hereby understand and accept that all privileges and rewards are available in limited quantities, on a first come, first served basis, and that if a reward cannot be redeemed before the deadline due to limited stock or similar reasons, there will be no compensation for the reward or for the unused points towards it.
11. Hopewell and the Participating Malls reserve the right to change the amount of points required to redeem rewards and discount price (if applicable) from time to time.
12. Applicable to Merchant Privileges: A member can present his/her e-membership card via Hopewell Mall Mobile App to staff at participating merchants to enjoy merchant privileges. See “Member Privileges” page in the Mobile App for details.
13. All photos and descriptions of rewards are for reference only, and the actual products may vary.
14. The rewards do not include any warranty, exchange, cash refund or change.
15. Members are responsible for checking the quality of rewards at the time of redemption. No rewards will be re-issued and no points will be refunded afterwards.
16. Hopewell and the Participating Malls shall have no obligation nor liability and shall not be held liable in any events of any losses or damages related to any aspects of the food, products or services provided by suppliers, including but not limited to the quality and usage. Members hereby expressly acknowledge that any reward redeemed is a transaction between the members and the relevant goods/service providers. Hopewell and the Participating Malls are not suppliers of goods, services or rewards, and thus bear no responsibility towards the relevant goods and services.
17. At the time of gift redemption through their Mobile Apps, members must read and accept the description, and terms and conditions of respective gifts, including but not limited to e-coupon expiry dates, food and beverages expiry dates, etc.
18. These Terms and Conditions apply to rewards or privileges provided by recognized merchants, participating merchants or suppliers via the gift coupons and discount coupons of Hopewell and the Participating Malls. Members shall enquire recognized merchants, participating merchants or suppliers of the gift coupons and discount coupons of Hopewell and the Participating Malls on the validity periods and detailed terms and conditions of the relevant rewards or privileges.
19. Recognized merchants, participating merchants or suppliers of the gift coupons and discount coupons of Hopewell and the Participating Malls have the right to change the Terms and Conditions of the rewards and privileges without prior notice. Hopewell and the Participating Malls are not responsible for any losses caused by disputes between members and recognized merchants, participating merchants or suppliers of the gift coupons and discount coupons.
20. All rewards are only available while stocks last on a first come, first served basis. Participating merchants, suppliers or Hopewell and the Participating Malls have the absolute discretion to terminate the provision of particular rewards or provide similar rewards as an alternative without prior notice. Hopewell and the Participating Malls do not guarantee any rewards will constantly be available during the promotion period.
21. The right of pick-up or usage of the goods, services or offers will become invalid upon suspension or termination of operation of the merchants/suppliers, no refund of points, cash nor compensation will be offered.
22. In case of disputes related to reward or gift, Hopewell and the Participating Malls, participating merchants and suppliers reserve the right of final decision.
General Terms and Conditions
1. Hopewell Club is managed and operated by Hopewell and the Participating Malls.
2. Hopewell and the Participating Malls shall have the right to determine the acceptance of all membership applications.
3. Activation of membership will be deemed to be the acceptance of these Terms and Conditions.
4. Only customers who have completed the registration process via their Mobile Apps are eligible to become members of Hopewell Club and enjoy member privileges.
5. Hopewell and the Participating Malls shall have the right to modify the structure and contents of Hopewell Club at any time without prior notice, including all contents of the Mobile App and its website, point registration, point conversion methods, point validity period, rewards or privileges available for redemption, redemption and usage methods of rewards or privileges, Terms and Conditions, other items and termination of Hopewell Club. Members shall be aware of the structure and contents of Hopewell Club, including the alteration of these Terms and Conditions. Any point registration, reward redemption or privilege usage by a member is deemed to be his/her acceptance of these Terms and Conditions. Hopewell and the Participating Malls will not be liable for any loss arising from the structure and contents of Hopewell Club, including the alteration or update of these Terms and Conditions.
6. Hopewell Club will handle all personal information in accordance with the “Personal Data (Privacy) Ordinance” (Cap. 486) and the privacy policy of Hopewell. Please click here for Hopewell Club’s privacy policy: https://www.hopewellcluster.com/privacy-policy .
7. When applying for membership, members should carefully read Hopewell Club’s “Personal Information Collection Statement”, which states Hopewell Club’s privacy policy and practices in relation to the collection, holding and usage of personal information related to Hopewell Club. Successful activation of membership is deemed to be the agreement and acceptance of Hopewell Club’s “Personal Information Collection Statement” by such member.
8. Hopewell and the Participating Malls have the right to modify, suspend and terminate Hopewell Club at any time without prior notice or provision of reasons or any kind of compensation. Hopewell and the Participating Malls shall not, in any circumstance, be liable for any loss or damage on any party arising therefrom.
9. Failure to implement specific terms as stated herein by Hopewell and the Participating Malls shall not constitute an exemption of such terms.
10. All parties agreeing to these Terms and Conditions have no intention to allow any units or individuals that are not parties to these Terms and Conditions to execute or enjoy any terms of these Terms and Conditions by virtue of the “Contracts (Rights of Third Parties) Ordinance” (Cap. 623). No consent from units or individuals that are not parties to these Terms and Conditions shall be obtained for the withdrawal or alteration of these Terms and Conditions.
11. Hopewell and the Participating Malls shall have the right to interpret these Terms and Conditions, and their interpretation is final and binding on all parties involved.
12. These Terms and Conditions are governed by the laws of Hong Kong. For any dispute arising from or incidental to these Terms and Conditions, it shall be under the exclusive jurisdiction of Hong Kong courts.
13. For any questions about Hopewell Club, please enquire staff of Hopewell and the Participating Malls via the following methods:
  1. Visit one of the Customer Service Centres of the Participating Malls in person
    1. Hopewell Cluster
      Including Wan Chai Hopewell Mall, QRE Plaza, Wu Chung House (Retail Portion), GARDENEast (Retail Portion) & 163 QRE
      Customer Service Centre Location: 3/F, Hopewell Mall
      Opening Hours: Mon-Sun 10:00 a.m. to 10:00 p.m.
      Enquiry Hotline: 2527 7292
    2. Tsuen Wan Panda Place
      Customer Service Centre Location: G/F, Panda Place
      Opening Hours: Mon-Sun 09:00 a.m. to 05:00 p.m.
      Enquiry Hotline: 3114 0000; or
  2. Send an email to info@hopewellclub.com.hk or mail to the Marketing and Promotion Department of Hopwell at 6/F, Hopewell Centre, No.183 Queen’s Road East, Wanchai, Hong Kong (contents of email or postal mail must include membership number, the member’s name, registered mobile phone number and email for the purpose of audit).

The English version of these Terms and Conditions shall prevail wherever there is any inconsistency or conflict between the Chinese and English versions.

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